Introduction

At SVB Brain Bulb, accessible from www.svbbrainbulb.com, we are committed to providing high-quality services in website development, digital marketing, WhatsApp marketing, e-commerce, business listing, and multi-vendor platforms. This Refund and Returns Policy outlines our practices regarding refunds and returns for our services. By using our services, you agree to the terms of this policy.

1. General Policy

Our services are delivered on a non-tangible basis. As such, all sales are final once the service has commenced. However, we strive to ensure customer satisfaction and will consider refund requests based on the criteria outlined below.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • The service was not delivered as described in the proposal or service agreement.
  • The service was not delivered within the agreed timeline, provided that the delay was not caused by the client (e.g., failure to provide necessary information or materials).

3. Requesting a Refund

To request a refund, you must:

  • Contact us within [insert number of days, e.g., 14 days] of the service delivery date.
  • Provide a detailed explanation of the reason for the refund request.
  • Include any relevant documentation that supports your claim.

Please send your refund request to:
Email: info@svbbrainbulb.com
Subject Line: Refund Request for [Service Name]

4. Refund Process

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund request. If approved, a refund will be processed to your original method of payment within [insert number of days, e.g., 7-10 business days].

5. Non-Refundable Services

The following services are non-refundable:

  • Services that have already commenced or been completed.
  • Customized services, including but not limited to bespoke website designs, marketing strategies, and digital assets.
  • Third-party services or products purchased on your behalf that are subject to the third-party’s own refund policy.

6. Modifications to Services

If you wish to modify or change the scope of services after the project has started, we will assess the feasibility of the changes. Additional charges may apply, and any agreed changes will be documented in writing.

7. Cancellation Policy

You may cancel your project at any time before the service is commenced. If you cancel before the project starts, you may be entitled to a refund of any advance payment made, minus a [insert percentage or flat fee, e.g., 10%] administrative fee.

8. Changes to This Policy

We may update our Refund and Returns Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

This Refund and Returns Policy outlines your approach to handling refunds and returns for your services. Feel free to customize the policy with your effective date, contact details, and any specific legal requirements relevant to your operations!